Delivery and returns

Delivery

UK only, for now. Pick your service in the basket before you pay:

• Standard, £2.75, Royal Mail Tracked 48, 2–4 working days. Free on orders of 2 books or more.
• Priority, £6.95, Royal Mail Tracked 24, 1–2 working days. Never free, sorry.
• Locker collection, £2.75, InPost locker, 2–4 working days. Choose your locker at checkout. Free on orders of 2 books or more.

A gift set on its own posts at £3.49 Standard and £6.95 Priority. Gift sets count towards free delivery like any other book.

When it goes. Your order is dispatched within 1 working day, monday to thursday. We engrave every one to order, and anything ordered Friday to Sunday goes out on the Monday.

Commissioned covers. If a person is drawing yours, allow 7–10 days from the day you order, start to finish. That replaces the dispatch time above.

When it arrives. After dispatch, delivery is subject to the postal service chosen at checkout.

Need it by a certain date? Ask us before you order and we'll give you an honest answer.

Changing your mind

Made just for you, so no change-of-mind returns

Your notebook is engraved with your words after you order, so the usual 14-day right to cancel doesn't apply to personalised items. We'd rather you heard that before you buy. Give the preview a proper look, because the engraving is permanent.

Until we engrave it, you can still cancel for a full refund, so email us quickly. A commissioned cover can be stopped any time before you approve the proof.

If something is wrong

This does not affect your legal rights. If your order arrives faulty, damaged or not as described, you're entitled to a repair, a replacement or your money back, and we'll put it right, personalised or not.

• If it's damaged, faulty, not as described or lost in the post, we'll remake and resend it or refund you, whichever you prefer.
• If we engraved it wrong, we'll remake it. If it matches the preview you approved, we can't un-laser it, but do tell us anyway.
• If the address was our mistake, we'll resend. If it was typed wrong at checkout, tell us before it posts and we can usually fix it.

How to tell us. Email hello@yournotebook.co.uk with your order number, what's wrong and a photo if we'd need to see it. Don't post anything back unless we ask, and if we do, we pay the postage.

Refunds

Back to the card you paid with, within 14 days of us agreeing the refund or receiving the item back, whichever is later. If the fault is ours, we refund the original postage too.

Still not happy?

Talk to us first, because we'd much rather fix it. The Terms of sale cover what happens next, and how things work if you're buying for a business.

Right, back to the fun bit: what's going on the cover?