Changing an order

Ask us straight away and we will do what we can. Nothing is engraved at the moment you pay, so there is usually a window. It is a short one, though. Dispatched within 1 working day, Monday to Thursday.

Email us with your order reference, and do it now, not tomorrow. A typo caught before the laser runs is a typo; caught afterwards it is a new notebook.

What we cannot do is take a finished notebook back because you changed your mind about it. Your notebook is engraved with your words after you order, so the usual 14-day right to cancel doesn't apply to personalised items. We'd rather you heard that before you buy. Give the preview a proper look, because the engraving is permanent.

This does not affect your legal rights. If your order arrives faulty, damaged or not as described, you're entitled to a repair, a replacement or your money back, and we'll put it right, personalised or not.