If something is wrong

Faulty, damaged in the post, or not as described: always covered. This does not affect your legal rights. If your order arrives faulty, damaged or not as described, you're entitled to a repair, a replacement or your money back, and we'll put it right, personalised or not.

Changed your mind: no. Your notebook is engraved with your words after you order, so the usual 14-day right to cancel doesn't apply to personalised items. We'd rather you heard that before you buy. Give the preview a proper look, because the engraving is permanent.

Those are two separate rules and neither one swallows the other. Our delivery and returns statement puts both in full, along with the 30 days the law gives us to deliver and where the risk sits while a parcel is in transit. Short version on that last one: until it reaches you, it is ours.

Email us with your order reference and a photograph if there is anything to see. We would far rather hear about it than have you work around it.